Terms and Conditions of membership

**Update: 8th April 2020**

NUM is shifting our priorities in order to best support sex workers during the Covid-19 pandemic. While we are still available to provide reporting, alerting and casework support, we would also like to hear directly from our membership about needs, priorities and the ways we can improve our services during and beyond this pandemic. This will involve invitations to short surveys with limited frequency. Participation in this research is entirely voluntary, and no identifiable information is collected without your consent (there is the option to provide your email address at the end of the survey, but this is not compulsory). We will be contacting members in relation to our updated terms and conditions through their membership where members will also have the opportunity to subscribe to participate in our short surveys to improve NUM services for the benefit of sex workers throughout the UK. If you have any questions about these changes, please email admin@uglymugs.org.

The following terms and conditions must be met and agreed to for membership of National Ugly Mugs.

Individual Membership

  1. In order for information submitted to NUM to be of the most help to sex workers through our reporting and alerting system, it needs to be done in as timely a manner as possible. We would therefore ask all members to input the information as quickly as possible to the scheme – ideally within 72 hours. You are welcome to seek support from the casework team at any time, regardless of when an incident took place.
  2. All information shared with members in the form of alerts should be treated as sensitive and confidential. This is to prevent it getting into the hands of perpetrators which could undermine the aims of the scheme and put lives at risk.
  3. Individual membership is for personal use only and while individual members can make third party reports, log in details must not be shared.


Organisational Membership

  1. Prior to being confirmed as members, organisations may be asked for more information about their work with sex workers.
  2. Organisation members will endeavour to attend National Ugly Mugs training events where possible and train staff appropriately to ensure that information is fed into the scheme effectively to best support the safety of sex workers.
  3. Organisation members must be security conscious when allowing staff to log-in to the scheme and it is the responsibility of their key contact person to ensure that staff comply with the terms and conditions of their organisation’s membership.
  4. Organisations who wish to become members must provide a link to their organisation’s official website and must provide an official email address which links to their organisation.


All Members

WE TAKE FALSE MEMBERSHIP AND MALICIOUS REPORTING VERY SERIOUSLY.  Members found to be deliberately misusing the scheme for either of the above will have their membership revoked and their details passed on to the police.  Please be assured that the following statement from the police will be enforced:

“The police take all reports of violence and harassment seriously and work with our colleagues to actively pursue all lines of enquiry and intelligence opportunities to seek out and prosecute offenders. If a member or individual were to abuse the trust that is so crucial to our success, this harms all of us. False reports are also a crime and can amount to an offence of perverting the course of justice which carries a maximum sentence of life imprisonment.”


Your Data

National Ugly Mugs is compliant with the regulations set out within the GDPR in its collection, storage and use of personal data. In providing your details to NUM during the registration process, you consent that the information you provide will be stored securely by our organisation and used in a lawful, fair and transparent way.

  • The data that you provide will be used only for the purposes of our mandate, to end violence against sex workers.
  • NUM will not share any personally identifiable data with anyone outside of our organisation. We may share statistical data (such as number of members) with other organisations in relation to our mandate.
  • You may change or remove the data that NUM holds regarding your membership at any time.
  • NUM will inform you of any changes that are made to our terms and conditions of membership, including our usage of your data.

If you have any questions about any aspect of these terms and conditions, please email admin@uglymugs.org, and we will be happy to help.